Refund policy

Refund / Returns

Finesse wants you to be completely happy with your purchase, so if for any reason you are not 100% satisfied we are happy to offer a refund, exchange or replacement on any item returned to us within thirty days of your receipt of goods, provided they are still in their original packaging, undamaged and in an unused condition. Whilst we understand that you may need to open a product to evaluate the fragrance, for reasons of hygiene and safety we are unable to accept the return of any product that has been used. All returned goods will be closely examined, measured and weighed upon receipt in accordance with this policy.

If you are returning an item because of an error on our part we will be happy to refund all delivery charges incurred. Otherwise all goods are returned at your own expense. Should you wish to exchange or return an item, please email us and we will issue you with a Returns Authorisation Number (RAN). Goods returned without a RAN will be subjected to a 15% administration and restocking fee.

Refunds

We will notify you via e-mail of your refund once we've safely received, checked and processed the returned item(s). If you are returning an item that was not due to an error on our part, the cost of shipping that item to you will be deducted from your refund. If you are requesting a Refund for a failed delivery that has been returned to Finesse due to an incorrect address, postcode or other information you provided, the cost to Finesse of shipping your order will not be refunded.

In the unlikely event that you wish to return an entire order through no fault on our part, the full cost of documentation, packing and shipping will be deducted from your refund. You will be notified of this cost when we issue you with your Returns Authorisation Number. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return.

Use of this site

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